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发表在 荷兰/比利时/卢森堡 2017-01-27
荷兰阿姆斯特丹 风车村 客户满意度 问卷调查
大家好 我叫盼盼目前在写我的毕业论文关于风车村 可以请 去过风车村的朋友 帮我填写一下你们对阿姆斯特丹的风车村满意度的一个问卷调查吗? 盼盼在此十分感谢! 就麻烦大家复制 粘贴( 把您的选项答案标注 ) 发到我的邮箱 li.pan1201@gmail.com 在此再次谢谢大家了 :) 祝好 Visitor Questionnaire / 游客问卷调查 This thesis research is being done by a student of Inholland University of Applied Sciences located in The Netherlands. The purpose of the research is to gain insight in the wishes and needs of young individual Chinese visitors regarding the infrastructure and services provided by the Zaanse Schans in order to provide recommendations to the Zaanse Schans on how to contribute to increased customer satisfaction among young individual Chinese visitors.Therefore, this questionnaire will help the researcher to gain insight into valuable information of the individual Chinese visitors. This questionnaire will take approximately 10 minutes. 本论文研究由位于荷兰的Inholland应用科技大学的学生完成,研究的目的是为了了解年轻的一代个体中国游客对Zaanse Schans (风车村)提供的基础设施和服务的愿望和需求,以便向Zaanse Schans (风车村)提供建议同时帮助其提高年轻个体中国游客的满意度。 因此这份问卷调查将有助于研究者深入了解关于个体中国游客的有价值的信息。 这份问卷需要大约10分钟。 General Details / 基本信息 1. Gender / 性别 o Male 男士 o Female 女士 2. Age Category / 年龄范围 o 15 - 35 o 36 - 45 o 45 < 65 o 65 + 3. Education / 教育状况 o Lower than the bachelor's degree 学士学位以下 o Bachelor's degree学士学位 o Master's degree 硕士学位 o PhD degree 博士学位 4. Occupation state/ 职业状况 o Student studying in China 在中国学习 o Student studying abroad, please list which country在国外学习,请列出国家............... o Working in China 在中国工作 o Working abroad, please list which country 在国外工作,请列出国家............... o Retired 退休中 o Others 其他 5. Income / 收入状况 o < 1,000 Euros 低于一千欧元 o 1,000 - 2,000 Euros一千欧元到两千欧元之间 o 2,000 - 3,000 Euros 两千欧元到三千欧元 o > 3,000 Euros大于三千欧元 6. Marital status / 婚姻状况 o Single (Please skip question 7) 单身,请跳过问题7 o With partner no children (Please skip question 7) 已婚没有孩子,请跳过问题7 o With partner and children已婚有孩子 7. Did you visit the Zaanse Schans with your child? o Yes 是 o No 否 8. How many times have you been to the Zaanse Schans, including this visit? / 您来过几次风车村 o 1 time (Please skip question 10) 一次 ,请跳过问题10 o 2- 3 times 两到三次 o More than 3 times 三次以上 9. Purpose for this visit (more than one option possible) / 这次游览的目的是(可以多选) o Authentic Dutch history 荷兰历史 o Authentic Dutch culture 荷兰文化 o Interaction with the locals 与当地人互动 o Education experience 有教育意义的体验 o Others, please list 其他, 请注明............... 10. What are the reasons for returning visit / 再次游览风车村的原因是............... 11. How long did you stay at the Zaanse Schans during this visit? / 您这次游览在风车村呆了多久? o < 1 hour 低于一小时 o 1 - 2 hours 一到两小时 o 2 - 3 hours 两到三小时 o > 3 hours 大于三小时 visitors' expectations / 游客的期望 12. How do you gain information about the Zaanse Schans? (more than one option possible) / 您是如何获取关于风车村的信息的(可以多选) o The website of the Zaanse Schans 风车村的官网 o Other travel website其他旅游网站 o Travel related book or magazine旅游书籍和杂志 o Travel experience written on Blog by someone who has visited the Zaanse Schans游览过风车村游客的旅游博客 o Communication between family relatives or friends 亲戚或朋友之间的交流介绍 o Social media e.g. Wechat, Xinglang weibo, etc 社交软件,例如微信,新浪微博等等 o Others, please list其他, 请注明............... 13. Expecting to see in the Zaanse Schans area (more than one option possible) / 您期待在风车村看到什么(可以多选) o Dutch Houses 荷兰房子 o Windmills 风车 o Wooden clogs 木鞋 o Cheese 奶酪 o Museums 博物馆 o Others, please list 其他, 请注明............... 14. Which of the following infrastructure and service elements do you expect the Zaanse Schans to offer? (more than one option possible) / 以下哪些基础设施您期望风车村会提供?(可以多选) o Public rest chair in the area游览区的公共座椅 o Toilet service facility in Asian style有蹲式卫生间 o Public transportation service 公共交通服务 o Public drink system (hot water) 公共饮用区(热水) o Information center 咨询中心 o Public Wifi 公共无线网络 o Chinese map for the area 中文景区的地图 o Chinese audio service 中文讲解服务 o Parking spots 足够的停车位 o Children play area 孩子游乐点 o Storage services 物品存储服务 o Post facility (for postcard) 邮寄设施(明信片) o Others, please list 其他, 请注明............... visitors' experiences / 游客体验 15. General impression of the infrastructure and service offered by the Zaanse Schans / 对于风车村基础设施和服务的总体印象 o Being poor 非常差 o Being good 还不错 o Being satisfactory 满 意 o Being excellent 非常满意 On a scale from 1 to 5 (1 being strongly disagree, 2 being somewhat disagree, 3 being neutral, 4 being somewhat agree, and 5 being strongly agree) rate the following options and circle the one that most appeal to you. 从1到5的等级(1是强烈不同意,2有些不同意,3是中立,4有点同意,5非常同意)来评分以下选项,并且圈选最接近您的选项。 Infrastructure基础设施 16. Enough restaurant options/ 足够的餐饮选择 1 2 3 4 5 17. Enough accommodation options in the neighbor / 附近有足够的住宿选择 1 2 3 4 5 18. Enough parking spots / 足够的停车位置 1 2 3 4 5 19. Enough restrooms / 足够的休息室(卫生间) 1 2 3 4 5 20. Enough sources of entertainment / 足够的娱乐资源 1 2 3 4 5 21. Easy to access the Zaanse Schans / 容易抵达风车村 1 2 3 4 5 22. Clear brochure information about the area / 关于该地区的宣传册信息很清楚 1 2 3 4 5 23. Clear road signs / 关于该地区的道路标志很清楚 1 2 3 4 5 24. The route design in the area was good / 景区内路线设计很好 1 2 3 4 5 25. Hygiene conditions are good in the area / 该地区的卫生条件好 1 2 3 4 5 26. Shopping availability / 购物可用性 o Agree 同意 o Disagree 不同意 27. First aid facility / 急救设施 o Agree 同意 o Disagree 不同意 28. Disabilities facility / 残疾人士的基础设施 o Agree 同意 o Disagree 不同意 29. Clear warning signs in dangerous area / 危险处有清楚的警告标志 o Agree 同意 o Disagree 不同意 30. If applicable, please described what specifically dissatisfied you about the infrastructure / 请描述具体哪里不满意............... On a scale from 1 to 4 (1 being poor, 2 being good, 3 being satisfactory, and 4 being excellent) rate each of the following options by choosing the one that most appeal to you. 从1到4的等级(1是非常差,2是还不错,3是满意,4是非常棒)来评分以下选项,并且圈选最接近您的选项。 31. Overall perception of the Zaanse Schans infrastructure quality / 对于风车村基础设施的总体印象 1 2 3 4 Service 服务 32. Staff attentiveness/ 工作人员注关注度 1 2 3 4 33. Staff appearance / 工作人员出席度 1 2 3 4 34. Staff's knowledge / 工作人员知识度 1 2 3 4 35. Staff attitude / 工作人员态度 1 2 3 4 36. Staff courteous warm and welcoming greeting / 礼貌和热情的欢迎 1 2 3 4 37. Were you satisfied with the services? / 您对服务是否满意 o Yes (skip question 37) 满意(请跳过问题37) o No 不满意 38. Please described what specifically dissatisfied you about the service/ 请描述具体哪里不满意............... 39. Overall perception of the Zaanse Schans service quality / 对于风车村服务的总体印象 1 2 3 4 Thank you for taking time to answer this questionnaire! 谢谢您花时间参与这次问卷调查!
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  • takeko

    你好,我计划8月24—26日去阿姆斯特丹,你家的旅馆在24、25号这两天有空床吗?我一个人,女性。价钱是多少?条件是怎样的呢?

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    2014-07-02 01:09

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